Services > Telecommunications

Telecommunications

Today’s evolutionary technical environment offers exciting opportunities in the field of enterprise Telecommunications. Convergence of traditional voice and data networks and new strategies offers many options not available to the User community just a few short years ago. But, with this technical evolution come uncertainly and occasionally market induced confusion clouding proper choices. TDR maintains expertise in a broad range of technical and management disciplines related to the constantly evolving field of Telecommunications.

TDR team members have substantial experience in a wide spectrum of technical, managerial and operational Telecommunications issues. This includes extensive experiences in the following areas:

• Technology Planning
• Telemanagement Services
• Core Infrastructure
• PBX & VoIP network design
• Vendor neutral voice system RFP, evaluation & selection
• Call Center/Contact Center technologies
• Voice Mail/Messaging systems
• Voice processing technologies
• Intelligent Console Design & Selection
• Wireless telecommunications options
• Project Planning
• Project Management
• Implementation Support
• Disaster Avoidance & Recovery Planning
• Cost benefit analysis of service options (local, long distance, cellular, Centrex evaluation)
• Telecommunication expense/invoice auditing
• Trusted Advisor Services
• Local physical infrastructure
• Core system planning (A&E)
• Wide Area Network

Our experience spans a wide variety of industry/market segments including local/state/federal government, educational, publishing, healthcare and financial industries. We also have a growing staff of CTI design and integration consultants and are recognized as one of the leading CTI support firms in the nation.

TDR and our selected partners are independent consultants, adhering to a strict code of ethics. We receive no compensation from any vendor.